Purpose of the Policy
Information we may collect
We collect information about you in the course of providing our products and services to you (or an entity of which you are an employee or officer) by asking for or otherwise obtaining information we may reasonably require to know in order to enable us to provide the products and services lawfully and to an appropriate standard.
We may collect information that you provide voluntarily to us such as, but not limited to, your name, phone number, email address and financial information when you communicate or contact us by any means.
We may ask you to complete documents and forms in order to apply for a trading account; to request a dealer website login; to complete occasional surveys in order to improve our services to you, although this is not compulsory; to request to receive newsletters, product information and event activities; to participate in competitions and promotional activities.
As with most other websites, we automatically collect and use the data contained in log files. The information in the log files include your IP (Internet Protocol) address, your ISP (Internet Service Provider), the browser you used to visit our site, the time you visited our site and which pages you visited throughout our site.
We may also receive information from you from social media platforms, for instance, when you interact with us on social media platforms.
How we may use your personal data
Thomas Jacks uses your personal data to provide you with the products and services that we offer as well as to improve and personalise your experiences. We use your personal data in the following ways:
- To carry out obligations arising from contracts or business transactions entered into between us.
- To respond to your enquiries and provide customer care and support services.
- To provide you with newsletters, information, prices, product detail and event information that you have requested or which we feel may be of interest to you, providing you have consented to receive such information.
- To inform you of any changes to our products and services.
- To develop aggregate analysis and business intelligence that enables us to operate, improve, protect, make informed decisions and report on the business performance.
Sharing your personal data
We will keep your personal data confidential. Thomas Jacks DOES NOT sell any personal information.
We will never disclose your personal data outside our business, except to sub-contractors, agents, suppliers and third-party vendors to carry out services like website management and hosting, shipping, credit card processing and communication. We will only share personal data to agents or contractors working on our behalf as necessary to complete a transaction and provide a product or service. It is our legitimate interest to process your personal data for these purposes.
We may also be required to disclose your personal information for the following reasons:
- Where we are required in order to comply with a legal obligation.
- In order to protect our, our customers’ or other rights, property or safety.
- Personal data would be one of the transferred assets in the event that we sell or propose to sell the business and / or its assets.
Unfortunately, the transmission of information via the internet is not completely secure and whilst we will take all reasonable measures to protect your personal date we cannot guarantee the security of data transmitted to us and any transmission is entirely at your own risk.
Storage of your personal data
All information is stored on our secure servers however, in addition we may also use third parties, acting on our behalf, that may store or process information that we collect about you in countries outside of the European Economic Area. These countries may not have the same data protection laws to the UK. By submitting your personal data you are agreeing to this transfer, storing or processing. We have implemented technical and organisational security measures to prevent the loss or unauthorised access to your personal information, however, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the internet.
Thomas Jacks will retain your personal information for as long as required for the purposes for which it was supplied. We will regularly review the retention periods and will update, archive or securely delete information if it goes out of date and is no longer needed, providing this complies with any relevant legislation.
You have the right to ask us not to process your personal data for marketing purposes.
You can exercise your rights at any time to change your preferences or unsubscribe from communications by emailing email@example.com or by post to Marketing Department, Thomas Jacks Ltd, Apex House, Timothy’s Bridge Road, Stratford-Upon-Avon, Warwickshire, CV37 9BF, UK or telephone +44 (0)1789 264100.
You can ask us to provide you a copy of the personal data that we hold about you. We will not make a charge for this, except in the event that your request is deemed to be manifestly unfounded or excessive.
The accuracy of your information is important to us, therefore if you feel any information we hold is inaccurate or you require any changes please contact us by emailing firstname.lastname@example.org or by post to Marketing Department, Thomas Jacks Ltd, Apex House, Timothy’s Bridge Road, Stratford-Upon-Avon, Warwickshire, CV37 9BF, UK or telephone +44 (0)1789 264100.
Thomas Jacks may update or modify this policy when necessary and will update the revision date shown at the bottom of the document. We would recommend that you review this policy on a regular basis.